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What You Need to Know Before You Start

Our legal terms set out how your account, your data and your wallet transactions are handled on oribett — covering everything from cookie consent to how we process withdrawals via DANA, OVO or GoPay.

Account EligibilityData & Cookie PolicyDANA, OVO, GoPay Wallet TermsContact & Request RightsIndonesia Region Conditions
oribett What You Need to Know Before You Start
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We handle your account data with straightforward practices — no selling to third parties, no storing card details we were not given. Here is how each area works in practice, so you know exactly what we hold and what you can ask us to do.

Data Handling

We store your registered name, e-wallet identifiers (DANA, OVO, GoPay) and transaction history. We do not share this data with advertisers. You can request a copy at any time via support.

Cookie Use

Cookies on oribett keep your session active across mobile and desktop. You can adjust cookie preferences in your browser settings without losing your account access or wallet link.

Account Security

Login uses OTP verification sent to your registered mobile number. If you access from a new device in Jakarta or elsewhere in Indonesia, an additional confirmation step is triggered automatically.

Your Request Rights

You have the right to request data access, correction or deletion. Submit your request through live chat or email; we aim to respond within the period required under applicable data rules.

LEGAL CONTACT PATHS

Reach Us About Any Policy Question

If you have a question about our terms, need to dispute a wallet transaction, or want to submit a data request, our support team handles all of these through direct channels. Policy queries are treated separately from general account help so they reach the right team without delay.

Team online

Live Chat

Open the live chat widget from any page on the site. Use it for urgent policy questions, wallet dispute notices or account access issues that need a fast response.

Email Support

Send detailed legal or data requests to our support email. Include your registered DANA, OVO or GoPay number so we can locate your account and respond accurately.

Account Help Centre

Log in and navigate to the Help section for guided steps on data requests, wallet verification queries and account closure — all handled inside your own account panel.

Common Legal Questions from Our Account Holders

These are the questions we receive most often about terms, data rights and wallet policy. If your question is not here, contact us directly through live chat or support email.

Yes. Access to the platform depends on local law and is available only in eligible regions. We recommend checking whether access is permitted under the rules that apply to your location.

We hold your registration details, linked e-wallet identifiers such as your DANA or OVO number, and your transaction history. You can request a full summary by contacting our support team.

Yes. Submit a deletion request through live chat or email. Some data may be retained for the period required under applicable legal obligations before it is fully removed from our records.

Wallet cashouts are reviewed against our account-verification policy. If your GoPay number does not match your registered account details, we request supporting documentation before releasing the transfer.

Cookies keep your session live when you switch between the mobile browser and desktop. Clearing cookies will end your active session, but your account and wallet link remain intact after you log back in.

We post a notice on the site when terms are updated. Continuing to use your account after a change is posted confirms you accept the revised terms. For major changes, we may also send a notification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.